Return, Refund and Cancellation policy


Refund & Cancellation Policy


Refund/ Cancellation Policy

A Sale is final sale as it has executed from your panel which is provided by Digital Topup and payment has been deducted for such sale. As a sale is done anytime by your panel no refund or exchange or cancellation will permitted. You and only you are responsible for information provide by you for purchase and all charges that result from those purchases. Digital Topup is not responsible for any purchase by incorrect information provided. So it is only you who needs to be cautious before placing any order by your panel. You are responsible for the mobile number provided /entered by you or DTH account number by which you purchased the prepaid recharge and all charges that result from those purchases. Digital Topup is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. If a transaction performed by you on the website, money has been charged by your card or bank account and a recharge is not delivered within 24 hours of completion of your transaction then you may inform us by sending an email to our customer services or you can raise a ticket. Digital Topup shall investigate that incident and if it is found that money was charged by your card or bank account without delivery of the recharge then money will be refunded to you within 7 working days from the date of receipt of your email. All refunds will be credited to your Digital Topup's Virtual Wallet account. If the service is provided by third party and it is a case of refund then it shall be processed as per time line given by third party and you are bounded by the terms and conditions of refund /or refund policy of third party .

IT services given /executed once cannot be taken back similarly any alteration/amendment in those will result in additional charges.

Charges for services provided by third party entirely depend on those parties only. If such parties alter charges for then they will be applied without prior notice. If sale is executed after that hike in price shall be subjected to higher price of that product/service at any stage before or after completion of the service/s.

The value/amount/payment stored on your Digital Topup's virtual wallet shall NOT be refunded at any /under ANY circumstances/condition and may only be utilized to make payments to use our services available in your login panel of our portal/website/webpage. No interest will be payable on Virtual Wallet on the available balance value /amount/ payment reflected on the Digital Topup's virtual Wallet.

In case we receive a cancellation notice for a service order from you within 24-Hrs of placing the order and if the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you within 10 to 15 days. We will not be able to cancel those orders that have already been processed by us.

Who can get a refund?
Digital Topup refunds if payment is successfully credited to Digital Topup's WALLET, but user is not able to get recharge. But in such case/s the refund will only be made to your virtual wallet only.

How to request a refund?
Mail us or raise a dispute/complain from your login panel and mention clearly your current Virtual Wallet's balance and what problem you are facing with recharge.


Digital Topup may at any time, without prior notice under its sole discretion, amend these policies from time to time. You are therefore requested to review these policies periodically. Your continued use of Digital Topup website after any such amendments automatically implies your acceptance of the same thereof.

Contact us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly E–mail us at